Diversity and Inclusion

Diversity & Inclusion Page

Over the last year, we’ve seen racial injustice, COVID-19 pandemic, political unrest, Australia wildfires, and much more, leaving us with the question “what’s next”? At Joyner, we’ve responded by training our employees and associates how to combat racism to remain an anti-racist company. We’ve also invested in making our services more accessible to all communities around the country. Our Annual Employee Care Report highlights diversity and inclusion data about our employees that we make available upon request to the public. To request a copy of our 2020 Employee Care Report please email hrec@myjoyner.com. At Joyner, we are committed to remaining a company where everyone— no matter their age, sex, gender, race, or sexual orientation feels welcome.

We're all in this together

Diversity & Inclusion remain at the center of everything we do here at Joyner. It’s clear that creating an environment where all employees and associates feel welcome and are treated with the respect and dignity they deserve transcends to our customers and communities we serve. Our commitment to diversity and inclusion is reflected in how we lead as an organization, how we conduct business, and how we manage our relationship with the communities we serve.

“When I think of Diversity, I isolate "Di" and I’m taken back to grade school. "Di" is the meaning of two or double. Once I take into account the complete word Diversity I’m reminded of two words Practice and Quality. The Practice of including everyone, not just some due to race, religion, and or sexual orientation; and the Quality of how people are treated. Inclusion with compassion, understanding, and acceptance. It's crucial that our employees and associates here at Joyner feel respected, accepted-not just tolerated and have a voice that doesn't fall on deaf ears.”

Samantha Richard
Vice President of Operations

Corporate Leadership

To ensure we put our actions where our mouth is, we’ve restructured  our Human Resources department. Incorporating an Employee Care division whose sole responsibility is the care of Joyner Employees and Associates. Our Operations & Launch has refocused our efforts on accessibility of our products and services to all fighting against discrimination.

Workplace

As an organization, we are a melting pot of different people, with different skills, from different places, different religions, and backgrounds— with one common goal of delivering outstanding service to our customers. Our culture at Joyner allows everyone to be their authentic selves, sharing different perspectives, ideas, and strategies with the common goal of helping Joyner succeed. We promote and provide resources for professional and personal growth.

Community

Community is what we are all about. When questioned why we ask why not? We pride ourselves on giving back to the communities in which we conduct business through our MyCommunity Program. We provide scholarships, grants, volunteer, sponsor non-profits, and much more. Each year every Joyner Employee is provided eight paid MyCommunity hours to volunteer at the community event or non-profit of their choice.

Consumer Market

Joyner is a company that cares. We offer fair transportation & logistic products and services that meet the needs of people right where they are and we promise to continue to do so— both ethically and fairly.

Contractor Diversity

Running a business isn’t easy- it takes hard work, determination, and Constancy. We understand this first hand. We acknowledge that a lot of our successes are powered by the partnership of our third-party contractors and their commitment to Joyner and our customers. We’ve established a diverse network of contractors to help us serve our customers.

Over the last year, we’ve seen racial injustice, COVID-19 pandemic, political unrest, Australia wildfires, and much more, leaving us with the question “what’s next”? At Joyner, we’ve responded by training our employees and associates how to combat racism to remain an anti-racist company. We’ve also invested in making our services more accessible to all communities around the country. Our Annual Employee Care Report highlights diversity and inclusion data about our employees that we make available upon request to the public. To request a copy of our 2020 Employee Care Report please email hrec@myjoyner.com. At Joyner, we are committed to remaining a company where everyone— no matter their age, sex, gender, race, or sexual orientation feels welcome.

7 Pillars of Inclusion

Types of Diversity

7 Key Areas of Diversity

Safe. Efficient. Reliable.

Provide access to reliable transportation for your patients. Joyner Mobility provides a seamless process for healthcare organizations and patients by scheduling one-way or round trip travel using the Joyner Mobility dashboard.

Access Joyner Directly Through Open API

Simplify non-emergency medical transportation (NEMT) using Joyner Mobility, directly from your patient management system electronic health record (EHR).

Empowering Healthcare Organizations to arrange transportation on behalf their patients

Safe

Safe transportation. Joyner drivers complete a rigorous safety training. Joyner Mobility online dashboard is designed to meet healthcare’s HIPAA privacy and security standards.

Reliable

Removing the barriers to (NEMT). Joyner Mobility Service is available from 5 a.m. – 10 p.m. in your local time zone. Schedule transportation 24/7.

 

Cost Effective

Transparent Pricing. No surprises or hidden fees. Pricing includes licensed certified nursing assistant (CNA). Just another example of how Joyner Mobility goes the extra mile.

Here's a quick look at how Joyner Mobility works

Trip Scheduling & Booking

You or a member of your team schedules transportation service for your patient in the Joyner Mobility Dashboard. 

Trip Confirmation

We contact the passenger by text, email or phone call (selected at time of booking) with their trip itinerary at the time the ride is booked. We will send a text message or email when the driver and CNA are on their way to pick them up. If the customer is using the Joyner Mobile App, a push notification will be sent to the passengers phone.

 Enjoy the Ride

The passenger picked up with the assistance of our licensed Certified Nursing Assistant (CNA). No additional action required. Passengers and Healthcare Providers have access to our 24/7 Customer Service Center and can be reached at (800) 397-9916.

Commitment to Privacy and Safety

Built with compliance

Joyner Mobility dashboards are HIPAA compliant with several safeguards in place.

Measured with Safety

Safety is our top priority across all Joyner product & services. All Joyner employees and associates complete a background screening. Click here for more information on Safety at Joyner

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